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Terms and Conditions

  1. Studio users must take the epidemic prevention measures suggested by the government;

  2. The class sessions purchased are not transferable;

  3. Studio users must inform us if they have developed a medical condition that may have consequences for training;

  4. All exercises and the use of the studio’s facilities shall be at the studio user's sole risk;

  5. Purchased sessions can be put on hold for up to a year with a valid medical certification. If the condition is severe, a refund can be arranged;

  6. A booked session can be cancelled without charge up to 3 hours prior to start time with no charge, and the credits you used to book the session will be automatically returned to your account;

  7. When a black rainstorm warning, a typhoon signal no.8 or higher is hoisted, all class sessions will be cancelled, and the credits will be automatically returned to users' account;

  8. Studio users should not participate in a class while under the influence of alcohol, drugs or any medication that may affect your safety;

  9. Studio users should take care of their personal belongings at all times. The studio staff will try their best to make sure the lockers are in good shape, but any property stored in lockers is stored at your own risk. We regret that we cannot accept liability for any loss or damage that may occur to items stored in lockers;

  10. Studio users shall pay for any damages to the studio’s property which results from their willful or negligent conduct;

  11. Suitable exercise clothing must be worn while attending a class;

  12. The personal data collected from studio users will be used by us, Fitness Valley, for the purpose of supplying you with the booking, reminding, verification and other services. No personal data will be transferred to any other parties. Studio users have the right to request access to, and correction of, their personal data held by us.

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